FAQ

1. Do you offer worldwide shipping?

Yes! As we’ve grown, we’ve expanded our transit networks. Now we can ship our fabulous fitness shoes to you nearly anywhere in the world.


2. How long does shipping take?

On average, shipping takes 10-25 days; depending on where you are located. Need it faster? Choose express shipping at checkout

3. When are items dispatched?

When you place your order, we’ll dispatch it 1-2 days after your payment is processed.

4. Where is my order?

We’re sorry your order is delayed. That doesn’t usually happen. Reach out via the details on our contact page and we’ll investigate for you.

5. Is this website safe?

Absolutely. Our shop is hosted on Shopify, one of the largest platforms for e-commerce in the world and we use PayPal and other trusted payment platforms globally. So, you can trust your payment information is secure.

6. What if I want to cancel?

Not a problem. Send us an email within the first 24 hours after making your purchase and we’ll cancel your order. Waited too long? You’ll need to follow our refund policy. (Note there is a 4% non-refundable processing charges deducted)

7. I've received an item that doesn’t match the product  description on the website. What should I do?

That’s odd! Please send us an email with pictures and a description of what went wrong and we’ll work with you to find a solution.

8. I have more questions about shipping for your products, can you help?

Check out more info here or email us with your question.

9. Where can I find your terms?

Our privacy policy is here and our terms of service are here. Lastly, you can read about refunds here.

10. What is WellnessMasCo all about?

You can learn more about our mission to help everyone look after themselves and provide the highest-quality homeopathic products here.